Privacy Policy

Legal

Privacy Policy

Effective Date: August 27, 2026

This Privacy Policy explains how Gooido Inc., a Delaware corporation ("Gooido", "we", "us" or "our"), collects, uses, shares and protects personal information when you visit or use Gooido's websites, booking services, AI-powered tools, communication channels and related services.

It also explains the choices and rights that may be available to you under applicable privacy laws.

1. Who We Are

Gooido Inc. operates a travel technology and distribution platform that helps travelers discover, evaluate, request and book travel-related products and services.

Gooido may provide its services directly to travelers or through creators, hotels, travel advisors, travel agencies, communities and other distribution partners.

For purposes of applicable data protection laws, Gooido Inc. may act as the controller or business responsible for personal information processed through the Gooido platform, except where another party independently determines how and why personal information is processed.

2. Information We Collect

The information we collect depends on how you interact with Gooido.

Information You Provide Directly

We may collect information that you provide to us, including:

name;
email address;
telephone or messaging number;
country of residence or nationality where relevant;
travel dates;
destination;
accommodation or hotel information;
number and ages of travelers;
booking preferences;
activities or experiences you are interested in;
messages, questions and communications you send to us;
information submitted through forms;
information provided when requesting or making a booking;
information provided when contacting customer support; and
information provided when applying to become a Gooido Partner or Supplier.

Booking and Transaction Information

When you make or request a booking, we may collect information such as:

booking details;
product or service selected;
booking date and activity date;
number of participants;
booking value;
transaction status;
cancellation or refund information;
booking reference numbers; and
information needed to communicate with the relevant Supplier.

Payment card details may be processed directly by authorized payment service providers.

Gooido may receive limited payment-related information such as payment status, transaction identifier, payment method type and amount, but we do not necessarily receive or store your full payment card details.

Information Collected Automatically

When you use our websites or digital services, we may automatically collect information including:

IP address;
browser type;
device type;
operating system;
language settings;
approximate location derived from IP address;
pages visited;
referring page or website;
date and time of access;
links clicked;
interactions with the platform;
session information;
unique identifiers; and
technical logs.

We may collect this information using cookies, pixels, analytics tools, server logs and similar technologies.

3. Information We Receive From Partners

You may access Gooido through a creator, hotel, travel advisor, travel agency, community or other Gooido Partner.

In those circumstances, we may receive information from or about that Partner, including:

referral source;
Partner identifier;
referral link or unique URL;
campaign or attribution identifier;
information needed to identify which Partner referred you; and
information relating to your interaction with that Partner.

We may use this information to provide the service, attribute bookings or leads, calculate Partner compensation, prevent fraud and understand how travelers discover Gooido.

4. Information We Receive From Suppliers and Other Third Parties

We may receive information from travel Suppliers, booking platforms, payment processors, technology providers and other third parties where necessary to operate our services.

This may include booking confirmations, availability, pricing, transaction status, cancellation information and customer service updates.

5. How We Use Personal Information

We may use personal information to:

provide and operate the Gooido platform;
respond to questions and requests;
recommend travel products and services;
provide AI-powered travel assistance;
facilitate bookings;
process or facilitate transactions;
communicate booking confirmations and updates;
provide customer support;
communicate with Suppliers;
communicate with Partners;
personalize recommendations;
maintain referral and attribution records;
calculate commissions or other Partner compensation;
prevent fraud, abuse and misuse;
maintain platform security;
troubleshoot technical issues;
understand how our services are used;
improve our platform, products, AI systems and user experience;
develop new services and functionality;
comply with legal and regulatory requirements;
enforce our Terms of Service; and
protect the rights, property and safety of Gooido, our users, Partners and Suppliers.

6. Artificial Intelligence

Gooido uses artificial intelligence and automated technologies as part of its services.

When you interact with Gooido's AI-powered tools, the content of your conversation and related information may be processed in order to:

understand your request;
provide answers and recommendations;
identify suitable travel products;
assist with booking;
improve customer support;
detect errors or misuse; and
improve our services.

Information submitted to an AI-powered service should not include highly sensitive personal information unless it is necessary for the service you are requesting.

We may use third-party AI and technology service providers to process information on our behalf.

We do not intend to make decisions that produce legal or similarly significant effects about individuals solely through automated processing unless permitted by applicable law and appropriate safeguards are in place.

7. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract

We process information where necessary to provide a service you request, facilitate a booking or perform our obligations to you.

Legitimate Interests

We may process information where necessary for legitimate business interests, including:

operating and improving Gooido;
preventing fraud;
maintaining security;
measuring performance;
managing Partner attribution;
providing customer support; and
developing our services.

We use legitimate interests only where those interests are not overridden by your rights and interests.

Consent

Where required, we may process personal information based on your consent.

You may withdraw consent at any time, although withdrawal does not affect processing that was lawful before withdrawal.

Legal Obligations

We may process information where necessary to comply with applicable laws, regulations, court orders, tax requirements or lawful requests from authorities.

8. How We Share Information

We may share personal information with third parties where necessary to provide our services.

Travel Suppliers

We may share information with operators of tours, activities, attractions, accommodation, transportation, restaurants and other travel services in order to process or fulfill your booking.

Gooido Partners

Where you interact with Gooido through a Partner, we may share limited information with that Partner where necessary to operate the partnership, support the traveler, attribute activity or calculate compensation.

We do not necessarily provide Partners with all information associated with your booking.

Payment Providers

We may share information with payment processors and financial service providers in order to process payments, refunds and fraud checks.

Technology and Service Providers

We may use third parties that provide services such as:

website hosting;
cloud infrastructure;
database services;
analytics;
artificial intelligence;
communications;
email delivery;
customer support;
CRM systems;
cybersecurity;
fraud prevention; and
payment processing.

These providers may process personal information on our behalf where necessary to provide their services.

Professional and Legal Advisers

We may share information with lawyers, accountants, auditors, insurers and other professional advisers where reasonably necessary.

Legal Requirements and Protection

We may disclose information where we reasonably believe disclosure is required to:

comply with law or legal process;
respond to lawful requests from government authorities;
protect our rights or property;
investigate fraud or security incidents;
enforce our agreements; or
protect the safety of users or others.

Corporate Transactions

If Gooido is involved in a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction.

9. Sale and Sharing of Personal Information

Gooido does not sell personal information for money in the ordinary meaning of the term.

Certain privacy laws define "sale" or "sharing" more broadly and may include some forms of advertising, analytics or cross-context behavioral advertising.

If Gooido engages in activities that constitute a sale or sharing of personal information under applicable law, we will provide the rights and opt-out mechanisms required by that law.

10. Cookies and Similar Technologies

Gooido may use cookies and similar technologies to:

operate essential website functionality;
remember preferences;
understand website usage;
measure performance;
prevent fraud;
maintain security; and
improve our services.

Where required by law, non-essential cookies will be used only after obtaining appropriate consent.

Browser settings may allow you to block or delete cookies, although doing so may affect some functionality of the platform.

11. Analytics

We may use analytics providers to understand how users interact with Gooido.

Analytics information may include device information, IP address, pages viewed, referral sources and interaction information.

We use this information to evaluate platform performance and improve our services.

12. Marketing Communications

Where permitted by applicable law, Gooido may send marketing or promotional communications.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Transactional and service-related communications, such as booking confirmations or important account information, are not considered marketing and may continue where necessary.

13. International Transfers

Gooido operates internationally and may process personal information in the United States and other countries where Gooido, its Suppliers or service providers operate.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, which may include contractual protections or other legally recognized transfer mechanisms.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

the nature of the information;
the duration of our relationship with you;
booking and transaction requirements;
customer support requirements;
fraud prevention;
accounting and tax obligations;
dispute resolution; and
applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

15. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

16. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of personal information;
object to or restrict certain processing;
withdraw consent;
request portability of certain information;
opt out of certain sales, sharing or targeted advertising;
limit certain uses of sensitive personal information; and
lodge a complaint with a relevant data protection authority.

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, contact us using the details in Section 22.

We may request information necessary to verify your identity before completing certain requests.

17. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws.

These include rights of access, correction, deletion, restriction, objection and portability, and the right to withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the data protection authority in your country.

Where processing is based on our legitimate interests, you may request information about those interests and may object to the processing where permitted by law.

18. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law.

Depending on the applicable law and whether Gooido is subject to that law, these rights may include the right to:

know or access personal information;
delete personal information;
correct inaccurate personal information;
obtain a portable copy of certain information;
opt out of certain sales or sharing;
opt out of targeted advertising; and
appeal certain decisions relating to privacy requests.

We will honor applicable privacy rights where legally required.

19. Children

Gooido's services are intended primarily for adults arranging travel for themselves or others.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

Parents, guardians or adult travelers may provide information about children where necessary for a booking, such as age or date-related information required by a Supplier.

If you believe that a child has provided personal information to us improperly, please contact us.

20. Third-Party Websites and Services

Gooido may contain links to websites or services operated by Suppliers or other third parties.

Their privacy practices are governed by their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites or services.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The current version will be published on this page together with the applicable effective date.

Where required by law, we will provide additional notice of material changes.

22. Contact Us

Gooido Inc.
A Delaware corporation

Email: legal@gooido.com
Website: https://gooido.com

You may also contact us through the contact methods provided on our website.