Privacy Policy

Gooido is an AI-powered destination platform operated by Moravia Investments LTD. Our platform enables travel businesses to provide travelers with intelligent destination assistance, trusted local recommendations, booking support and customer service throughout their journey in Thailand. This Privacy Policy explains how we collect, use, process, store and protect personal information when you use our website, AI services, communication channels or any service provided by Gooido, whether you interact with us directly or through one of our business partners. By accessing or using Gooido, you agree to this Privacy Policy.

Gooido primarily provides services to business partners, including hotels, resorts, travel agencies, airlines, ferry operators, travel creators, concierge services and other organizations serving travelers. Travelers may also interact directly with Gooido through websites, QR codes, messaging platforms or communication channels operated by Gooido or one of our business partners.

Depending on your interaction with Gooido, we may collect information including:

• Personal Information: Name, email address, phone number, preferred language, country of residence
• Travel Information: Travel dates, accommodation details, arrival and departure information, destination preferences, booking requests, transportation requirements, activity preferences
• Communication Information: Messages exchanged with Gooido, AI conversations, customer support interactions, booking enquiries
• Technical Information: Device type, browser type, operating system, IP address, cookies, session information, website usage analytics

We collect only information that is reasonably necessary to provide and improve our services.

We use personal information to: provide AI-powered destination assistance, answer questions, recommend products and services, process booking requests, communicate regarding bookings or enquiries, support our business partners, improve customer experience, improve Gooido's AI systems, improve platform performance, prevent fraud and abuse, and comply with legal obligations.

Artificial intelligence is a core component of the Gooido platform. AI technologies help us understand customer requests, retrieve travel information, recommend relevant services, generate destination recommendations, assist with bookings, automate routine customer interactions, support our business partners, and improve service efficiency. To provide these services, user information may be processed by AI systems operated by Gooido and, where necessary, by trusted third-party AI service providers acting on our behalf. Where appropriate, AI-generated responses may be reviewed by members of the Gooido team to ensure quality, continuity and customer support.

Many interactions with Gooido begin with AI before continuing with a member of our support team when personal assistance is required. Conversation history may be securely processed to maintain conversation continuity, improve customer support, improve Gooido's AI capabilities, resolve customer enquiries, monitor service quality, and investigate technical issues.

We never sell personal information. Information may be shared only when reasonably necessary to provide requested services. This may include hotels, resorts, tour operators, transportation providers, attraction providers, payment providers, technology providers, and business partners involved in delivering the requested service. Only the minimum information required is shared.

When Gooido operates on behalf of one of our business partners, certain information may also be shared with that partner where necessary to deliver the requested service, provide customer support or manage bookings. Business partners remain responsible for their own privacy practices regarding information they independently collect.

Gooido uses cookies and similar technologies to improve website functionality, remember preferences, analyze platform usage, improve AI performance, improve customer experience, and maintain security. You may manage cookie preferences through your browser settings.

We implement reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration or destruction. Although we strive to protect all information, no internet-based service can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide services, process bookings, support our business partners, comply with legal obligations, resolve disputes, and improve Gooido. Information that is no longer required is securely deleted or anonymized where appropriate.

Because Gooido serves international travelers and business partners, personal information may be processed or transferred between different countries where permitted by applicable law. Where appropriate, Gooido implements reasonable safeguards designed to protect personal information during such processing.

Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your information, object to certain processing activities, and withdraw consent where applicable. Requests may be submitted using the contact details below.

Gooido may provide access to third-party websites, booking platforms, payment providers or other services operated by independent organizations. We are not responsible for the privacy practices of those third parties. Users are encouraged to review their respective privacy policies.

Gooido is intended for travelers, business users and organizations. We do not knowingly collect personal information from children except where reasonably necessary to complete a booking or provide services requested by a parent, guardian or authorized adult.

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The most current version will always be published on this page. Continued use of Gooido after changes become effective constitutes acceptance of the updated Privacy Policy.

Gooido, Operated by Moravia Investments LTD
Email: info@gooido.com
Website: https://gooido.com